Privacy Policy

SongUnboxed ("we," "us," or "our") operates songunboxed.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or purchase our services.

1. Information We Collect

We collect information you voluntarily provide when you:

• Complete our song personalization quiz (recipient name, genre, voice preference, personal messages, memories)
• Place an order (name, email address, phone number)
• Contact us for support

We may also automatically collect certain technical information such as IP address, browser type, referring URLs, and pages visited through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Create and deliver your personalized custom song
• Send order confirmations and song delivery emails
• Process payments securely through Shopify's checkout
• Respond to your questions and provide customer support
• Improve our website, services, and user experience
• Send promotional communications (you may opt out at any time)

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Service providers: Shopify (e-commerce platform), email delivery services, and AI music generation platforms — solely to fulfill your order.
• Legal obligations: When required by law or to protect our rights.

Your personal story, memories, and messages are used exclusively to generate your song and are never shared publicly or sold.

4. Cookies

We use cookies and sessionStorage to remember your quiz answers during your session and to analyze website traffic. You can disable cookies in your browser settings, though some features may not function properly.

5. Data Retention

We retain your order information and song files for a minimum of 12 months after delivery so you can re-download your song if needed. You may request deletion of your data at any time by contacting us at hello@songunboxed.com.

6. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

7. Security

We implement industry-standard security measures including SSL encryption, secure payment processing through Shopify, and restricted access to personal data. No method of electronic transmission is 100% secure; however, we take all reasonable steps to protect your information.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time

To exercise any of these rights, email us at hello@songunboxed.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: hello@songunboxed.com
• Address: Sheridan, WY 82801